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2020 Events Programme

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  • Rewilding - what is tourism's contribution to ensuring the maintenance of our world's biodiversity?

    Monday10:30 - 11:1506 Apr 2020
    Inspire Theatre

    Biodiversity loss is one of the existential challenges that we face. Rewilding is now widely promoted as an important way of addressing the maintenance of biodi...

    • Language: English

  • Travel and Tourism Media Insight Forum: Why are media relationships so crucial to destinations?

    Monday10:30 - 11:1506 Apr 2020
    Big Ideas Stage

    A comprehensive guide to how media and destinations can work together -  through times of crisis to a rebranding campaign to changing destinations perception. T...

    • Language: English

  • A snapshot of African Tourism and beyond

    Monday10:30 - 11:1506 Apr 2020
    Global Stage

    Headlined by industry role-players, this panel will explore what is in store for African Tourism

    • Language: English

  • A Global Overview on LGBTQ Tourism

    Monday11:00 - 12:0006 Apr 2020
    Global Stage

    In this keynote presentation, Peter Jordan, a respected author and advisor on trends in global LGBTQ travel, will give an overview on recent developments in the...

    • Language: English

  • Future of Business Events: 2020 trends and beyond

    Monday11:00 - 12:0006 Apr 2020
    Spotlight Stage

    Headlined by industry role-players, this panel will explore what is in store for business events in Africa as well as unpack the latest trends.

    • Language: English

  • How can the industry best cooperate with national parks to contribute to conservation and ensure community benefits?

    Monday11:30 - 12:3006 Apr 2020
    Inspire Theatre

    In democracies where public expenditure has to be justified to electors, national parks are under increasing pressure around the world to contribute to local li...

    • Language: English

  • RED is not a colour, it’s an attitude; Millennial is not an age, it’s a lifestyle

    Monday11:30 - 12:1506 Apr 2020
    Global Stage

    Are you ready for the new modern traveler? Have you adopted a new hospitality philosophy inspired by the millennial guest? Be part of an age of new guests who f...

    • Language: English

  • Breathing Life into Events: Why Creativity Matters Speaker

    Monday12:00 - 13:0006 Apr 2020
    Spotlight Stage

    Creativity is all around us. In our homes, work environment and schools. Creativity cannot be defined, yet it is one of the most important aspects within the ev...

    • Language: English

  • Proudly African. Authentically you - repositioning the iconic Johannesburg Pride brand under a new banner, ‘The Pride of Africa’.

    Monday12:00 - 13:0006 Apr 2020
    Destination Theatre

    To commemorate its 30th edition in 2019, Johannesburg Pride partnered with design consultancy Joe Public Shift to redefine the brand’s visual identity, acknowle...

    • Language: English

  • Current technology trends

    Monday12:30 - 13:1506 Apr 2020
    Travel Forward Theatre

    Tourplan is trusted by over 400 clients across 70 different countries to run their businesses. It is a global tourism software company based across five contine...

    • Language: English

  • Crisis Communications for the Tourism Industry

    Monday12:30 - 13:1506 Apr 2020
    Global Stage

    A proper tourism crisis communication plan you can activate when any crisis happens can make or break your business or destination. From social media trolling t...

    • Language: English

  • From the summit of Everest to the front line of conservation; How a powerful design-led campaign is educating people about the devastating impacts of the African elephant ivory trade.

    Monday12:30 - 13:1506 Apr 2020
    Big Ideas Stage

    Founder of How Many Elephants, Holly Budge, will share her journey of creating an award-winning campaign and founding a charity. She will share insight of worki...

    • Language: English

  • What are you doing to reduce your dependency on OTAs at high commissions?

    Monday13:30 - 14:1506 Apr 2020
    Travel Forward Theatre

    During this talk, David will explore ways of: ·         Reducing dependency on OTAs ·         Increasing direct bookings ·         Building the relationship w...

    • Language: English

  • When Events Bite Back!

    Monday13:30 - 14:3006 Apr 2020
    Spotlight Stage

    Whether booking, organising or hosting an event you are exposed you to hidden risks. Risk management is a critical aspect of event planning because failing to r...

    • Language: English

  • How to earn brand loyalty from the LGBTQ+ME traveller

    Monday13:30 - 14:3006 Apr 2020
    Destination Theatre

    LGBT travellers are visiting more destinations, experiencing more of the world—and the world is accommodating that. There is still a long way to go in some plac...

    • Language: English

  • How to harness the power of communities (for your travel brand)

    Monday13:30 - 14:1506 Apr 2020
    Global Stage

    More than ever, communities matter in a world of change. We'll take a look at some popular travel communities (including Travel Massive), and examine how they g...

    • Language: English

  • How podcasting can grow your travel brand

    Monday13:30 - 14:1506 Apr 2020
    Big Ideas Stage

    Social media platforms have been plagued by several scandals. Now, as we wake up to the toxic impact these tools have on our lives, we're at a tipping point for...

    • Language: English

  • What can the industry do to promote animal welfare in the wild and in captivity?

    Monday14:00 - 15:0006 Apr 2020
    Inspire Theatre

    Animal welfare is a growing concern for travellers. There have been very successful campaigns against swimming with dolphins and riding on elephants. SATSA has ...

    • Language: English

  • Success in tourism is much more than knowing your product

    Monday14:30 - 15:1506 Apr 2020
    Global Stage

    Knowledge of your travel product is no longer the only key to success. There are many more ingredients that need to be added to ensure a sustainable and winning...

    • Language: English

  • Challenges of LGBTQ+ Africa travel and how to overcome them

    Monday14:30 - 15:3006 Apr 2020
    Destination Theatre

    Africa is poised to become a significant contributor of tourist numbers both throughout the continent and globally. As business and leisure travellers seek new ...

    • Language: English

  • Expanding tourism beyond the already well-known tourist attractions – a case study on Khayelitsha

    Monday14:30 - 15:1506 Apr 2020
    Big Ideas Stage

    The focus of DMO’s is no longer exclusively on the traveller, but on the city itself and the numerous different qualities that it offers to locals and visitors ...

    • Language: English

  • How technology is changing the event landscape

    Monday15:30 - 16:3006 Apr 2020
    Spotlight Stage

    The golden formula that event organisers have followed for decades is changing and its largely due to the advancement in technology and its end users – the dele...

    • Language: English

  • Responsible Tourism requires transparency

    Monday15:30 - 16:1506 Apr 2020
    Inspire Theatre

    In a world awash with greenwash, how can we communicate what we are achieving to our consumers and trade partners? What can we learn from other sectors about ho...

    • Language: English

  • What’s next for LGBTQ+ME travel in 2020 and beyond

    Monday15:30 - 16:3006 Apr 2020
    Destination Theatre

    This panel discussion uncovers key trends that will define the landscape for travel businesses seeking to become part of the travel plans of LGBTQ travellers in...

    • Language: English

  • Strengthening the competitive capabilities of tourism SMEs: Seeza Tourism SME Network’s 4P Approach

    Monday15:30 - 16:1506 Apr 2020
    Big Ideas Stage

    Positioning for international business acquisition can be a challenging task for  SMEs and yet it's a critical success factor for their ability to sustain and g...

    • Language: English

  • Marketing, influencers and blogging - what is worth it?

    Monday15:30 - 16:1506 Apr 2020
    Global Stage

    With so many different methods of marketing out there it is easy to get confused and overwhelmed. Here are some tips and tricks into how to determine which mark...

    • Language: English

  • The latest trends in gastro tourism

    Monday16:30 - 17:1506 Apr 2020
    Global Stage

    Gastro tourism is about much more than just enjoying a good meal, a pint of beer, or a glass of wine during a trip. It is a way of immersing ourselves into the ...

    • Language: English

  • Ethiopia's return to the African MICE stage

    Monday16:30 - 17:3006 Apr 2020
    Spotlight Stage

    Showcasing Ethiopia's return to the African MICE stage and the steps the country has taken over the past two years. 

    • Language: English

  • Satisfaction to delight is not good enough to encourage repeat visitors

    Monday16:30 - 17:1506 Apr 2020
    Big Ideas Stage

    Torres and Kline believe that customer satisfaction is no longer able to obtain loyal customers and profitable operations. In addition, standard amenities and o...

    • Language: English

  • Africa Responsible Tourism Awards 2020

    Monday16:45 - 17:3006 Apr 2020
    Inspire Theatre

      Africa: The Best of the Last Five Years The first Africa Responsible Tourism Awards were announced in 2014 and presented at WTM Africa in 2015. The Awards wer...

    • Language: English

  • Registration

    Tuesday08:00 - 08:4507 Apr 2020
    African Tourism Investment Summit

    Collect your attendance badge to participate in the African Tourism Investment Summit

    • Language: English

  • Opening Plenary & Welcome Remarks

    Tuesday08:45 - 10:0007 Apr 2020
    African Tourism Investment Summit

    Africa’s Travel and Tourism Roadmap Investment across the Travel & Tourism Value Chain

    • Language: English

  • Coffee Break & Networking

    Tuesday10:00 - 10:3007 Apr 2020
    African Tourism Investment Summit

    Network with your co-attendees while having something to eat and drink.

    • Language: English

  • Changing Travellers: Changing Travel

    Tuesday10:30 - 11:1507 Apr 2020
    Travel Forward Theatre

    The rapid evolution of global travel has been driven by a combination of changing travellers and the technology that has enabled them to travel the way they wan...

    • Language: English

  • Plenary Two: Understanding Africa’s Value Chain & The Environment

    Tuesday10:30 - 11:4507 Apr 2020
    African Tourism Investment Summit

    Setting the Scene: Trade Relations and Economic Growth in Africa Overview of the economic environment & developments in Africa and how this impacts the contine...

    • Language: English

  • East Africa open for travel

    Tuesday10:30 - 11:1507 Apr 2020
    Global Stage

    Is MICE the new battle ground in East Africa for a share of the available business? What impact do the new national airlines have on traffic flows and tourism p...

    • Language: English

  • The rise in adventure travel - how travellers can be more responsible in their travel choices

    Tuesday11:45 - 12:3007 Apr 2020
    Big Ideas Stage

    As the adventure travel sector continues to grow, with more travellers seeking immersive and  local experiences, as well as challenging activities, Nadja du Toi...

    • Language: English

  • Plenary Three: Public-Private Investment: Driving Inclusive Tourism Development across the Value Chain

    Tuesday12:00 - 13:1507 Apr 2020
    African Tourism Investment Summit

    Exploration of how public-private capital and investment is being, and can be used to support investment in the African tourism value chain. • Unpacking public...

    • Language: English

  • The Socio-Economic Effects of Cultural Tourism

    Tuesday12:30 - 13:1507 Apr 2020
    Global Stage

    Until recently, economists have been reluctant to rely on culture as a possible determinant of economic phenomena. Much of this reluctance stems from the very n...

    • Language: English

  • Able2Travel: Rethinking Disability

    Tuesday12:45 - 13:1507 Apr 2020
    Big Ideas Stage

    Tarryn Tomlinson, unpacks the accessible tourism market and shows how overlooking the needs of those with disabilities is not only bad for your business image b...

    • Language: English

  • 10 emerging trends in visitor attractions for the next decade

    Tuesday13:30 - 14:1507 Apr 2020
    Big Ideas Stage

    The experience economy is gaining momentum and is expected to become a $12 billion industry by 2023. In essence, people are collecting experiences, not possessi...

    • Language: English

  • A German travel market perspective: The challenges, needs and developments for tourism to southern and eastern Africa

    Tuesday13:30 - 14:1507 Apr 2020
    Global Stage

    As tour operators, we face daily challenges such as competition, new products, new laws and developments in our environment as well as in various target countri...

    • Language: English

  • Plenary Four: Economic Development: Propelling Sustainable Tourism and Investment Capabilities

    Tuesday14:15 - 15:3007 Apr 2020
    African Tourism Investment Summit

    Discussion of how to realize the full economic development impact of investment in sustainable tourism: • Showcase examples of touristic projects driving econo...

    • Language: English

  • What does the future hold for travel and tourism in South Africa

    Tuesday14:30 - 15:1507 Apr 2020
    Big Ideas Stage

    Tourism has always been ahead of the curve when it comes to innovation. Tourism was one of the first sectors to digitalise business processes on a global scale....

    • Language: English

  • Business Unusual for SA's Tourism Industry

    Tuesday14:30 - 15:1507 Apr 2020
    Global Stage

    Senior BDO Tourism Advisory Specialists will lead an informal discussion on practical measures needed to deal with the Business Unusual Environment across the S...

    • Language: English

  • The importance of ethics and sustainability in influencer marketing

    Tuesday15:30 - 16:1507 Apr 2020
    Global Stage

    Sustainable travel and ethics are increasingly important issues in influencer marketing. In this session, we will highlight effective strategies to promote resp...

    • Language: English

  • Coffee Break & Networking

    Tuesday15:30 - 15:4507 Apr 2020
    African Tourism Investment Summit

    Network with your co-attendees while having something to eat and drink.

    • Language: English

  • How the tech economy is reshaping the travel experience

    Tuesday15:30 - 16:1507 Apr 2020
    Big Ideas Stage

    Technology is evolving and tech giants are challenging the norms of travel. This session will look at the future of tech in Africa's growing travel industry. It...

    • Language: English

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